Frequently Asked Questions About Our Terms
Violations—fraud, multiple accounts, unlawful activity—result in account suspension and forfeiture of funds. Minor breaches may trigger a warning and temporary login hold. We notify you of any action and the reason. Serious breaches are reported to relevant authorities where required.
Yes. Go to Account Settings > Close Account, confirm your choice, and we'll deactivate it within 24 hours. You cannot recover a closed account. Outstanding balance is returned to your registered payment method after verification.
We update terms occasionally for legal or operational reasons. You'll receive email notification of material changes at least 30 days before they take effect. Continued play after the notification date means you accept the new terms.
You're responsible for keeping your login secure, verifying that you're playing from an allowed region, and reporting unauthorized access immediately. You also agree not to use automation, bots, or third-party tools to play. Breach of these means your account may be closed without refund.
Contact your payment provider first; they handle the chargeback. Then email us with proof. If the chargeback succeeds, your account balance is adjusted and play reversed. Abuse of chargebacks results in account closure and may trigger legal action.
We retain all account data—transactions, game logs, and personal details—for seven years after closure. This covers tax reporting, dispute resolution, and regulatory audits. After seven years, records are securely deleted unless law requires otherwise.
No. Your account is personal and non-transferable. Sharing your login violates terms. If unauthorized activity occurs on a shared account, we cannot reverse it and may close the account. Keep your password private always.
