Common questions about our terms
Log into your account, go to Settings, and select Close Account. We'll process the closure within 48 hours. Any remaining balance is returned to your deposit method. Once closed, you cannot reopen the same account; you'd need to create a new one.
Yes. Open your account statement in the Wallet section to see every deposit and withdrawal with timestamps. If you spot an error or unauthorized transaction, contact support immediately with the transaction ID and date. We investigate within 24 hours.
We retain your data for six years after account closure for legal and anti-fraud compliance. After that period, we securely delete it. You can request early deletion by emailing support, though some data may need to be retained by law.
We send you a notification if login is attempted from a new device or location. If it was not you, change your password immediately and contact support. We'll review the attempt and flag suspicious activity to protect your wallet.
sbobetmobile never stores your full card number — we process payments through DANA, OVO, GoPay and QRIS, which handle encryption. If your payment method is compromised, report it to your bank or payment provider immediately and notify us so we can secure your account.
No. We do not sell, trade, or share your personal information with third parties for marketing or profit. Your data is used only to verify your account, process transactions, and prevent fraud where local law permits.
Contact our support team first with details and proof. We aim to resolve disputes within 7 business days. If we cannot agree, the matter depends on local law in your region. We follow all applicable Indonesia consumer protection rules in our resolution process.
